Privacy Policy

HIGH TECHNOLOGY PRODUCTS S.L.U. (hereinafter referred to as COCOON or the Company) is a Spanish company with its headquarters in Barcelona, incorporated with the goal of offering the utmost technology and innovation in the field of cosmetic medicine, developing medical and cosmetic devices, which are crucial in meeting the needs of the most demanding customers.

In accordance with the data protection legislation in force, personal data is deemed to be “any information regarding identified or identifiable natural persons.”

HIGH TECHNOLOGY PRODUCTS complies with the requirement stipulated in the legislation in force of Data Protection and the implementation provisions.

The purpose of this Privacy Policy is to provide information about the data protection policy on the official website and all other network and online access points (hereinafter referred to as the Website) so that you can, of you own volition, decide whether you want to provide COCOON and its business group with your personal data, which we may request from you or obtain from you accessing the Website, as well as its content and the app(s) owned by the company.

1. PURPOSE AND LEGITIMATE INTEREST OF THE PROCESSING

For what purpose is your data being processed? What is our legitimate interest in processing your personal data?

The only personal data to which Cocoon shall have access is that which you provide of your own volition.

In this respect, we need you to be aware that, in order to access some of the services offer on the Website and social media profiles, your personal data will be requests and you may have to fill out forms with mandatory fields, meaning that, failure to fill out one of them could mean that it is impossible for use to respond to your request or for you to access the services and content in question,  unless there is data on the form which is optional.

By accepting this Privacy Policy, the User accepts that their personal data will be included in the Record of Processing Activity which is owned by COCOON and for which the company is responsible for the purposes listed below.

Uses for contractual purposes

Personal data will be processed with the main purpose of managing and supplying the products and services that you have taken out with us. This processing is essential since we would not be able to handle your requests if we did not do it.

Specifically, to:

  • Providing the information and services requested, offering specialist support.
  • Managing the installation and maintenance service, as well as the financing of the products and services purchased. 
  • Managing the client’s user area.
  • Invoicing, and that which we are legally obliged to do.
  • Creating profiles for the purposes of generating the quotes requested as well as providing advice regarding the design and product required.
  • Conducting controls and follow-ups on the services and products offered and purchased.
  • Processing the services within the access to the client’s area.
  • Managing your health data if you have taken part in research.
  • Recruiting staff if you have sent in a CV.
  • Managing your data for competitions, prizes, activities and events that we have organised in which you have participated, in line with the terms and conditions stipulated at any given time.

Use for the purpose of complying with a legal obligation

We have a legitimate interest in processing your data when you exercise one of the rights you have in terms of data protection if it is necessary to comply with one of our data protection obligations, specifically within the scope of the rights of data subjects in accordance with the provisions of articles 12 to 22 of the GDPR and articles 12 to 18 of the Data Protection and Digital Rights Guarantee Act 3/2018 of 5 December.

Uses for the commercial purposes with legitimate interest

Unless you have stated or state otherwise, we will send you updates and information regarding similar products to the ones you have purchased with COCOON. In this case, the COCOON’s legitimate interest is based on keeping you up to date regarding the products and services that may be of interest to you.

Furthermore, in light of the relationship with you and for the purposes of internal management, your personal data will be used to conduct surveys and process claims and complaints according to the quality legislation in force. The legitimate interest in this case is to improve COCOON’s efficiency and productivity.

Checking public solvency records to see if you are up to date on payments, if you have late payments and, if you had any in the past, how long you took to pay them off, which will make it easier to process and analyses risks when entering into contract. In this case, the COCOON’s legitimate interest is the ensure the security of its transactions and prevent fraud.

Uses based on your consent

The processing of your data will require your consent if you are not a client so that we can send you commercial communications related to the different products and services offered by COCOON and its business group by any means, including digitally.

Consent for processing your data for the purposes described in this section shall be deemed to be provided by you checking the relevant boxes provided for such purpose on the form on the website.

The processing of your health and image data regarding your medical history will require your consent if we are to conduct clinical research. Such consent will be obtained via a document signed by the data subject.

2. DATA REPORTING AND INTERNATIONAL DATA TRANSFER

Who do we share your personal data with?

We hereby inform you that your personal data will not be transferred to third party unless necessary in the following cases.

Data reporting because of a legal obligation

When authorised by a regulation and, specifically, when one of the following cases: a) The object of the processing or transfer is to meet a legitimate interest of the controller or the transferring party within the scope of such regulation; b) The processing or transfer of the data is necessary for the controller to comply with a duty imposed by such regulation.

Reporting of the data to comply with a contractual obligation

To develop, comply with and monitor the relationship with you regarding the service taken out with COCOON.

International Data Transfer

COCOON will not transfer data internationally but, if some of COCOON’s suppliers as necessary for compliance, control and management of the relationship with you in terms of the service or product purchased are located outside of the European Economic Area (EU countries, Liechtenstein, Iceland and Norway), COCOON will adopt suitable guaranteed, always insuring the integrity and confidentiality of your data.

3. TYPE OF DATA

What type of personal data about you do we process?

The personal data that may be processed will be the same and necessary for the purposes as listed above, and for such purpose:

  • Name, surname(s), Tax ID Code (NIF), address and contact details (email, telephone and/or mobile). Bank data, as well as image and voice in classes or training sessions in online course and training.  Education data regarding the result of exams and tests, and the issuing of certificates or degrees. Health data if you have taken part in clinical research.
  • Furthermore, there is the app, which can automatically collate other kinds of information such as: type of mobile device, user’s country, IP address, operating system of the mobile device and the information about how the application is used. For the service through this application an account must be held with Google Android Play Store/Apple Appstore in order to download the application. As such, we recommend reading the instructions and notices for installation, as well as the legal notices therefor. 

4. DATA QUALITY

The accuracy of the data is important, and it must be kept up to date.

The website User and the end user of the services provided will be solely responsible for the accuracy of the data provided and COCOON will act in good faith merely as the provider of the service. Therefore, it is important for the data provided to be accurate and lawful. COCOON reserves the right to exclude users from the services if they have provided false data, notwithstanding the fact that they may file lawsuits. You undertake to report any change that may take place to your data so that COCOON can keep them up to date at all times.

5. DATA STORAGE

How long can your personal data be stored for?

COCOON will store your personal data provided for the time necessary while the business relationship exists or the service is provided and for commercial purposes as long as you do not exercise your rights to objection, erasure or processing limitation, where applicable. Regarding the data obtained through the app, the data provided by users and obtained automatically in an indefinite way for the correct use of the application will be stored. In any case, to determine the storage periods for other data, the Company takes into consideration local laws, contractual obligations and the expectations and requirements of our customers. When you exercise your right to erasure, objection and processing limitation or when we deem that processing is not necessary, as far as possible, we will erasure or securely destroy your data if we do not have to store it because of legal provisions, in which case we will inform you and block the data.

6. USE OF COOKIES

Browsing the website, social media or our mobile applications will mean that we will process your personal data to personalise your experience and remind you about products, services and events related to COCOON and its business group.

For this reason, we use cookies. For more information, you can check our Cookies Policies.

7. ACCOUNTABILITY

COCOON will keep a Record of Processing Activities with the information about the data processing carried out within the scope of the activity and this will be constantly updated.

Regarding security and protection, we hereby inform you that your data will be processed with the technical measures, security levels, level of protection legally required to avoid loss, misuse, tampering, unauthorised access or theft of the data provided by the User on the website, which will be processed with due confidentiality and secrecy.

8. EXERCISE OF RIGHTS AND QUERIES

What rights to you have?

The rights that you can exercise regarding your data are the following:

Right to Access:

The right to know what data about you is being processed

Right to Withdraw Consent

The right to withdraw consent at any time when you have authorised us to process your data.

Right to Rectification

The right to have us rectify or complete your data if inaccurate.

Right to Objection:

The right to object to processing based on legitimate interest.

Right to Erasure

The right to have your data erased when it is no longer necessary for the purposes for which it was collated

Right to Processing Limitation

The right to have us limit the processing of your data (in certain cases, expressly stipulated in the regulations)

Right to Data Portability

The right to have us send you your data (data processed to implement the products or services and data we process with your consent) so that you can send it to a different controller.

You can exercise such rights by writing to: 

  • The Company:  HIGH TECHNOLOGY PRODUCTS S.L.U.
  • Address: Passatge Masoliver 24, 08005  Barcelona
  • Tel.: 934 58 85 66

Data Protection Officer (DPO): gdpr@cocoonmedical.com

Especially when you have not been able to satisfactorily exercise your rights, you have the right to file a claim with the national supervisory authority. For such purposes, you must write to the Spanish Data Protection Agency: C/ Jorge Juan, 6, 28001-Madrid.

9. VALID TERM AND MODIFICATION TO THE PRIVACY POLICY

This Privacy Policy can be modified as a result of changes in the requirements stipulated in the legislation in force at any given time, due to legal rulings and changes in case law, as well as changes in the company’s actions and business strategy. When such changes are significant, the user will be informed.